Privacy Policy
Last updated: January 2025
Loomantix Inc. ("Loomantix," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including ActiveScribe.
Information We Collect
Information You Provide
- Account information (name, email, organization)
- Professional credentials and role information
- Communications with our support team
Information Collected Automatically
- Usage data and analytics
- Device and browser information
- Log data and access times
Protected Health Information (PHI)
When you use ActiveScribe for clinical documentation:
- Audio recordings of patient encounters (processed in real-time, not stored unless explicitly configured)
- Transcriptions and generated clinical notes
- Patient information contained in documentation
How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Generate clinical documentation through ActiveScribe
- Communicate with you about your account and our services
- Ensure the security and integrity of our platform
- Comply with legal obligations
Data Security
We implement industry-standard security measures including:
- End-to-end encryption for all data in transit and at rest
- SOC 2 Type II compliance (in progress)
- Regular security audits and penetration testing
- Access controls and audit logging
HIPAA Compliance
For healthcare providers in the United States, Loomantix operates as a Business Associate under HIPAA. We will enter into Business Associate Agreements (BAAs) with covered entities as required.
PIPEDA Compliance
For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Data Retention
We retain your information only as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Export your data
- Opt out of certain processing
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@loomantix.com
Address:
Loomantix Inc.
Canada
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.